Customer Care

Shipping & Returns

Handmade pieces deserve careful handling. Here is everything you need to know about delivery and our return policy.

How quickly do orders ship?

All in-stock orders ship within 1–2 business days from our South Carolina studio. We pack every piece by hand and use protective, recyclable packaging. You will receive a shipping confirmation with tracking once your order is on its way.

What is your return policy?

All sales are final. Because every piece is handmade in small batches and often one of a kind, we do not accept returns or exchanges for change of mind, color or size preferences, or unexpected delivery timelines. Please review product photos, descriptions, and dimensions carefully before ordering.

Are there any exceptions to the all-sales-final policy?

Yes. We stand behind the quality of our work. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo of the item and its packaging. We will review the issue and, if confirmed, offer a replacement when one is available or a refund for the affected item. See the damaged or incorrect orders section for details.

Can I cancel or change my order?

Because orders are packed and shipped within 1–2 business days, we can only accept cancellation or change requests if we receive them before your order has been prepared for shipment. Contact us as soon as possible at hello@inkandkiln.com and we will do our best to help. Once an order has shipped, it cannot be cancelled or modified.

What should I do if my order is lost or damaged in transit?

If your package is damaged, save the original packaging and take photos of the box and the item, then contact us within 48 hours of delivery. For lost packages, please allow a few extra days for carriers to complete local scans, then reach out so we can investigate and file a claim if needed. Learn what evidence to include.

Where do you ship?

We ship throughout the United States. Shipping rates are calculated at checkout based on your location and the size of your order. At this time, we do not offer international shipping.

Can I order a gift?

Yes. Every order is wrapped to arrive safely and can be sent directly to the recipient. Gift notes are available at checkout.

How do I contact support about an order issue?

For any order issue, reach out to us at hello@inkandkiln.com. Please include your order number, the date of purchase, and a brief description of the issue. We typically respond within 1–2 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or not what you ordered, we will make it right. To help us resolve the issue quickly, please contact us within 48 hours of delivery and include the following:

Your order number and the email address used for the purchase.
Clear photos of the damaged or incorrect item, including any visible flaws.
Photos of the original packaging, including any dents, tears, or shipping labels.
A brief description of what went wrong (for example, cracked glaze, wrong color, missing item).

Once we receive your message and photos, we will review everything and respond within 1–2 business days. If a replacement is not available, we will issue a refund for the affected item.

Contact Support

Need more help?

Contact us at hello@inkandkiln.com or reply to your order confirmation email. We typically respond within 1–2 business days.